Help for customers

My agent didn't reply to someone.

First, check whether that message is waiting for your OK. At first, anything going to a customer waits for your OK by text, so a reply you haven't approved yet won't go out.

Your agent only texts people who contacted you first or gave you their number for service updates. If someone replied STOP, your agent won't text them again.

If none of that explains it, email us the customer's name and about when it happened. We will look into it and fix it.

My agent sent something wrong.

Pause your agent if you need to. You can pause it any time. Then email us what it sent and to whom, and we will fix it before it runs again.

How do I add a job?

Tell us which job you want. We set it up with your words and your rules, test it on your real work, and you approve it before it goes live. Each added job is $150 a month, and all 9 jobs are $1,199 a month.

How do I remove a job?

Email us which job to turn off. Your monthly price drops right away, prorated.

My hours, prices, or shop info changed.

Your agent runs on your words, your hours, and your rules, so tell us when they change. Email us what changed and we will update your agent. You still read any new customer message before it's used. Prices, discounts, and promises always stay with you.

Someone left my shop, or I switched software.

Tell us. Your agent only gets into the tools it needs for the jobs you picked. When someone leaves or you switch software, we change what it can reach. You can also take access back yourself any time, through your own account settings. Some jobs may stop working if access is removed.

How do I pause my agent?

You can pause your agent any time. If you aren't sure how, email us and we will pause it for you. Tell us when you want it back on.

While your agent is paused, billing pauses too. Your term picks back up when you come back.

How do I cancel?

The term is the first 6 months after your agent goes live. After that it's month to month, and you can stop with 30 days' notice. To give notice, email us.

If you paid for a year up front and cancel early, the prepaid amount is not refunded. If you cancel inside the first 6 months, there is a cancel fee of one month. If you leave, you get your data.

I have a billing question.

The monthly started the day your agent went live. It's $400 a month for one job, $150 a month for each extra job, or $1,199 a month for all 9. All AI usage is included, with no usage charges. Your billing day is set in your written agreement.

If a charge looks wrong, email us and we will sort it out. If we made a billing mistake, we refund it in full. Otherwise, there are no refunds.

Where is my monthly report?

You get a written report every month: what your agent did, what it flagged, and what changed. If you haven't seen this month's, email us and we will send it.

How fast will you get back to me?

We reply within one business day, usually within an hour. We also check your agent every week, so many issues get fixed before you notice them.